Return Policy
If you don’t love our products and services, we’ll take them back as long as they meet our return requirements below.
You have 30 days to return your purchase to us and request a refund or an exchange. To start the return process, please read our return policy below and contact us about your return at info@ltlmunitions.com.
Our Return Requirements
In order for us to issue a refund or an exchange, your return must meet all the following conditions:
- The item is in the same condition as it was when you bought it.
- The item is unused.
- The item is in its original packaging.
- The item is NOT a sale item, a gift card, customized or otherwise non-returnable or non-refundable.
- Valid proof of purchase (however, if you are missing proof of purchase, we may be able to locate this information in our system).
Given the nature of our products, we will not be able to process any return requests that fail to meet these 5 requirements.
The Return Process
When you contact us about a return, we’ll provide you with further instructions. Please note that we may charge a restocking fee of 15% to the total purchase amountto process your return. You will also be responsible for the shipping process associated with any returns, including the costs associated with a return (unless we tell you otherwise). In any case, please be sure to comply with your local laws and carrier requirements when returning products to us.
We inspect all the returns we receive. If your return complies with this policy, we’ll fulfil your refund request. If, however, your return does not comply with this policy –for example, you do not return your purchase in the same condition – we may not carry out your request.
If you have any further questions about our return policy or why we may reject a return, we encourage you to reach out to us.
Shipping Policy
Welcome to our shipping policy. Here, we explain how we deliver our products to you.
Please note that shipping charges and estimated shipping timelines are confirmed at checkout (when you make a purchase).
The Shipping Process
When you order from us, we aim to process your order within 5businessdays. After we’ve processed your order, you can expect to receive it within the estimated shipping timelines we provide at the time you make your purchase. Depending on your order, location, and delivery preferences, you may be charged a shipping fee.
We will not ship any purchases to a PO Box. We will only ship to the address associated with your valid possession and acquisition license.
Order Updates
You can expect to receive communications from us throughout the shipping process. Once your order has been shipped, you will receive an email and/or text notification, which will include a tracking number that can be used to monitor the status of your order.
Shipping Delays
We do our best to get your orders processed and shipped as quickly as possible, but there’s always a chance of delays that are beyond our control (for example, postal service disruptions). If you have any issues with the timeliness of your order, we encourage you to contact us at info@ltlmunitions.com.
Returning Your Order
It’s important to us that you’re happy with your purchase. If you have any issues with a purchase, we encourage you to review our return policy, where we explain how we manage customer returns. If you have any questions or concerns about your purchase or our return policy, please contact us.
International Shipping
Currently, we only sell our products in Canada, but we may expand our reach to other countries in the future.
If you live outside of Canada, please reach out to us through our website. We’d like to hear about your interest in our products.